At Kicks & Threads, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and refund policy to ensure your peace of mind.

Eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Returns must be initiated within 30 days of the delivery date.

Returns Process

1. Initiating a Return: To initiate a return, please contact our customer service team with your order number and details of the item(s) you wish to return. We will provide you with instructions on how to proceed.

2. Returning the Item: Once your return request is approved, you will be responsible for securely packaging the item and sending it back to us. Please note that the cost of return shipping will be the customer's responsibility, unless the return is due to a mistake on our part (e.g., wrong item shipped).

3. Inspection and Refund: Upon receiving your returned item, our team will inspect it to ensure that it meets the eligibility criteria stated above. Once approved, we will process your refund to the original method of payment. Please allow 7-10 business days for the refund to be reflected in your account.

Exchanges

If you would like to exchange an item for a different size or colour, please follow the returns process outlined above and place a new order for the desired item on our website.

Wrong Sizes

Please note: If you receive an item in the wrong size due to an error on our part, we sincerely apologize for the inconvenience. In such cases, we will cover the cost of return shipping and work swiftly to send you the correct size as a replacement.

Contact Us

If you have any questions or concerns regarding our returns and refund policy, please don't hesitate to contact our customer service team for assistance. We're here to ensure that your shopping experience with Kicks & Threads is seamless and enjoyable.